Terms & Conditions for Museum Admission & Event Purchases/Refunds

Museum Admission

Entry to the museum is only available in person at the museum.

At time of writing there is currently no on-line purchase of entry tickets to the Museum.

Opening times and admission pricing are available on the museum website at www.fwk.org.uk and are also clearly displayed internally and externally at the museum.

Entry tickets purchased at the museum are non-refundable and non-transferable.

Children must be accompanied at all times. Proof of entitlement may be required for concession tickets.

Carers are able to attend the museum, subject to a paid adult ticket being purchased and suitable documentation of being a carer.

Dogs are not allowed within the museum buildings of the Framework Knitters Museum, unless registered assistance dogs, which are permitted.

Annual Pass

Please note that an Annual Pass can only be purchased directly at the museum and is valid for the purchaser only and cannot be transferred or refunded.

The receipt provided on the day clearly indicates the Annual Pass and is available for use for 12 months from purchase.

It is only valid for standard visits and not valid for parties, school visits, or special event days.

Access to certain areas may be restricted due to adverse weather conditions.

Opening times and dates may change without prior notice at the discretion of the venue.

Please check the website for details before each visit. Please also check before arrival on days with adverse conditions.

Your Annual Pass must be presented to gain entry otherwise full admission will be charged.

Ensure you keep your annual pass receipt safe. It is your responsibility to retain for your records! If you lose it or it is stolen, we will not be able to replace it.

The Framework Knitters Museum has the right to refuse entry and remove annual pass if fraudulent use is suspected where no refund will be given.

Event Tickets

Tickets for museum events can be purchased online via links on individual event pages on the museum website.

Once purchased on-line tickets may not be used in conjunction with any other offer. No ticket may be resold.

Any discounts or offers on-line are available for limited quantities and periods only and shall not be available on bookings made by phone or in person.

For an event, please bring along your booking reference number, print out or your e-ticket, or display on your mobile phone and show on entry.

All online tickets provide an eTicket to visitors. While most of our eTickets will go to your primary mailbox, we recommend checking your junk or spam inbox if you have not received the eTickets, in case the email goes to an alternative folder. This is subject to the settings of each mail provider and not something we are able to control on behalf of a visitor.

As soon as you receive your tickets please check that they are correct and exactly what you have ordered. If your tickets are not what you have ordered, please let us know immediately by contacting us by email at: office@fwk.org.uk

Prices are correct at the time of going to press and are subject to change without notification.

Subject to availability, event tickets may be available to purchase at the museum, at the same on-line price. These tickets will be made available on the day of the event only. Please note that the museum cannot guarantee availability of tickets on the day of an event, as online booking will take precedence.

The description and price of tickets you order will be on shown on the venue website at the time you place your order. Prices are in UK Sterling and inclusive of any applicable taxes, with booking fee indicated, or included if not referenced. Once you have paid, we will not increase the price of your tickets.

When you confirm your purchase, you are accepting that these terms and conditions form the basis of any contract between the Framework Knitters Museum.

To ensure that your online shopping experience is secure, your credit/debit card details will be encrypted on a secure server to minimize the possibility of someone being able to read them as they are sent over the internet.

Event Cancellations, Postponements and Refunds

Make sure when you book your tickets you can attend the event. Tickets are for personal use only. Once you have booked your ticket, we won't be able to cancel or exchange it.

Unfortunately, we cannot issue any refunds for cancellations requested by visitors. If, however we cancel an event due to circumstances, you will be notified and offered an alternative date, or a refund may be offered if the activity or event is not able to be postponed by us to an alternative date.

Sometimes the date for an event that you have booked may change, owing to the circumstance, for instance but not limited to, the illness of a stage performer or workshop leader. If this occurs, we will contact you by email, phone or in writing to let you know if your ticket is still valid for an alternative date, applicable for alternative activities, or to arrange a refund.

Please note that the Booking Fee is non-refundable. If there is a rescheduled date, there may be a time frame in which a refund can be claimed. If this applies it will be communicated to you on the email notify

Should an event be postponed or cancelled, the venue cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event or the date change.

Admission refusal

The Framework Knitters Museum cannot refund tickets for anyone who is refused entry or thrown out of a venue due to not following venue policy. For instance, but not limited to:

• Being or appearing to be over or underage, and not able to provide proof in line with event / admission or ticket requirements.

• Declining to be searched, if searches are in place as part of the event or admission.

• Abusive, threatening, drunken or antisocial behaviour, which includes smoking in a no smoking area.

• Carrying offensive weapons, illegal substances or making unauthorised audio, video, or photographic recordings.

Notifying us of problems

If you have a problem, for example if you haven't received your tickets, please reach out to us with enough time to investigate your request and reply – we will do our best to assist.

It is important to contact us during normal office hours (Wednesday to Friday: 10 am to 2 pm), at least three working days before the event. No refunds will be given for the non-delivery of tickets, where you have failed to inform us at least three working days before the event takes place.

Bank charges

All payment and refund transactions, irrespective of currency, originate from the UK. Nottingham City Museums venues cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction, such charges are completely out of our control.

Data protection

By placing an order, you confirm that you understand that you are agreeing to being contacted by the Framework Knitters Museum or its communication channels, with legitimate interest marketing information about tickets, which is related information.

If you do not wish to receive this information you will be able to opt out of any future marketing emails via unsubscribe links.

If you have any questions about our terms and conditions, please contact us by email at office@fwk.org.uk